Remote Desktop Windows 10 Mouse Not Working: A Persistent Problem

For many Citrix users, remote desktop connectivity is a crucial part of their daily workflow. However, some users have been experiencing an issue where the mouse cursor becomes unresponsive or 'locks up' while using Remote Desktop on Windows 10. This problem has been reported to occur across various client platforms, including Windows 7, Windows 8, and Wyse terminals.

The symptoms of this issue are quite distinctive. When the problem occurs, users may experience the following:

* Mouse clicks become unresponsive, as if the mouse is stuck or frozen.

* The cursor can move freely, but any attempts to click on anything result in no action being taken.

* Other applications may regain focus when Alt-Tabbed between them, allowing keyboard input to function normally.

* However, attempting to click inside another app will cause it to lose focus as well.

In some cases, restarting the session or reconnecting to the remote desktop resolves the issue. This suggests that there might be a temporary glitch causing the problem rather than a persistent hardware issue.

To troubleshoot this issue, users have tried various approaches, including:

* Checking Event Viewer logs for any related error messages.

* Restarting the session or reconnecting to the remote desktop.

* Disabling Symantec Endpoint Protection (AV) as a potential culprit.

* Updating Citrix Receiver and other software components.

Despite these efforts, the problem persists. It has been reported that this issue occurs even after installing HRP3 and is not limited to specific client platforms or configurations.

In conclusion, the remote desktop Windows 10 mouse not working issue remains a frustrating problem for many users. While some potential causes have been explored, a definitive solution has yet to be found. As more users experience this issue, it becomes increasingly important for Citrix Support and developers to investigate and address the root cause of this problem.

If you are experiencing similar issues with your remote desktop connection on Windows 10, please feel free to share your experiences and any potential solutions that have worked for you in the comments below.

Remote desktop windows 10 mouse not working